Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day:

• on which you or a third party named by you took possession of the goods (for physical goods), or
• on which you concluded the contract (for digital content that is not delivered on a physical data carrier).

To exercise your right of cancellation, you must inform us (amber marketing GmbH, Wilhelminenstraße 58/14, 1160 Vienna, email: info@swing-baby.com) of your decision to cancel this contract by means of a clear statement (e.g., by post or email).

To meet the deadline, it is sufficient for you to send the notice before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from a more expensive shipping method you chose), without undue delay and no later than fourteen days from receipt of your cancellation notice.

We will use the same means of payment for the refund that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for the refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have sent back the goods—whichever is earlier.

You must send back the goods to us without undue delay and no later than fourteen days from the day of cancellation. The deadline is met if you send the goods before the period expires.

You bear the direct costs of returning the goods.

Exclusion or early expiry of the right of cancellation

The right of cancellation does not apply or expires early for contracts for:

• the supply of goods made to customer specifications or clearly tailored to personal needs,
• the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery,
• the supply of goods that can spoil quickly or whose expiry date would be exceeded,
• the supply of audio or video recordings or computer software in a sealed package if the seal has been removed,
• the supply of newspapers, magazines or periodicals, except for subscriptions,
• the supply of digital content not delivered on a physical data carrier if you have expressly agreed that we begin performing the contract before the cancellation period expires and you have confirmed your knowledge that you thereby lose your right of cancellation.